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Warming Up Cold Calling

Warming Up Cold Calling

We should be careful to get out of an experience only the wisdom that is in it — and stop there; lest we be like the cat that sits down on a hot stove-lid. She will never sit down on a hot stove-lid again — and that is well; but also she will never sit down on a cold...
Stacked Decks

Stacked Decks

According to Guinness World Records, the winner in the category, “Dumbest Thing Ever Contrived”, is the RFP (request for proposal). Think about it: RFPs typically are issued by people and/or companies that: Have no idea what they want. (“We think we...
The Moving Buck

The Moving Buck

President Harry S. Truman famously kept a sign on his desk that said, “The buck stops here.” It’s likely Give ‘Em Hell Harry (and the buck, for that matter) would be appalled at how badly the buck’s brakes seem to have failed of late. From politics to sports, from...
Don’t Forget to MOP Up

Don’t Forget to MOP Up

With the unceasing proliferation of media — and with the exploitation of every medium for advertising — it’s easy enough to understand why people get confused. In fact, that confusion is now so prevalent it’s been given its own classification in the Diagnostic and...
The C Suite Gets Sea Sick

The C Suite Gets Sea Sick

We have a feeling no one is more surprised than the CEO (Chief Executive Officer) at finding out his importance has been usurped by the CEO (Chief Experience Officer). Along with the CIO (Chief Innovation Officer), the CDO (Chief Disruption Officer), the CBDO (Chief...

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