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Cool Head, Full Wallet

Cool Head, Full Wallet

We’re not sure we’d go so far as to say the customer is always right. After all, customers are people. And people (like us) have a way of being … well … unreasonable at times. It’s part of our nature as human beings. It’s in our...
Integrity

Integrity

We’re all for recycling. In fact, we recycle and re-use just about everything, including chewing gum and our own jokes. But there are limits, even for us. Here’s one of those limits: We once found out someone in our employ recycled our proposals, recycled...
The Leadership Vacuum

The Leadership Vacuum

That sucking sound you hear is the whoosh of corporate culture, organizational responsibility, individual authority, customer service, and general accountability as they’re sucked into the black hole of The Age of Popularity. That black hole is formed by the...
Expectations

Expectations

We’re giving serious thought to writing a book about expectations or, more specifically, about their refutation. We’re going to call it, I Thought Bananas Were Purple. We’re going to call it that because we’re struck by the unvarying...

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